Mosets Mosets Help Accounts & Licenses Gaining access to Priority Support
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Gaining access to Priority Support

Notice: The instructions available here is only applicable to users who purchase our products before 3 July 2008. If you are a recent customer or has purchased after that date, a forum account has automatically been created for you that allows you access to Priority Support. The login is sent to you in an e-mail with the subject line "Mosets Login". If you lost the login, you can request a password reset at http://forum.mosets.com/login.php?do=lostpw

Mosets Priority Support is offered exclusively through Mosets Forum. It offers one-to-one support to Mosets users. Unlike other posts in Mosets Forum, posts submitted to Mosets Priority Forum are visible only to you and Mosets staff.

Here is how you create an account to access Mosets Priority Support.

Login to Mosets Account

Go to http://www.mosets.com/login/ and login to your Mosets account. If you are a paying subscriber and do not yet have an account, go to http://www.mosets.com/lostpassword/ and request for one. Make sure you enter the e-mail address you used to purchase Mosets subscription in the e-mail address field.

Creating a new forum account or upgrade existing one

Once you're logged in to your Mosets Account, you will be presented with your account's page with all your subscriptions details and your profile. If you do not yet have a forum account, click on link 1 to create a new forum account. You will be asked for a password for the account and it will create an account with your existing username and password used for Mosets account.

If you have an existing forum account, make sure it has the same e-mail address as the one in your Mosets account and then click link 2. This will upgrade your existing account with access to Mosets Priority Support.

 

Accessing Mosets Priority Support

Go to http://forum.mosets.com/forumdisplay.php?f=24 to access Mosets Priority Support. Note that only logged in user with upgraded account can see child forums listed here. Non-logged in user and normal registered user will see a blank forum.

If you have any questions or having trouble accessing or upgrading your forum account, please send it through our Contact Us form. 

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