Site Subscriptions, Licenses and update to user accounts at Mosets
Written by CY   
Wednesday, 05 August 2009
Since the very first release of Hot Property in 2004 and Mosets Tree in 2005, we have been providing updates and support without any additional fee. The price of a license is all that you need to pay to use our extensions on a single website. For example, if you purchase a license of Mosets Tree 4 years ago, you have been able to download all our updates from version 1.0 to 1.5, 2.0 and the recently release Mosets Tree 2.1 for free.

We are doing this although we have stated in our pricing page that updates and support is available for the first 12 months only. The license on the other hand is perpetual and you can use them for as long as you like without time limit.

This has served us well because we want our paying users to upgrade their Mosets extension whenever a new version is released, with the hope that they like some of the new features introduced in the new version and consider using the extension for their future websites.

In December 2008, we announced that we are going to use GNU GPL license for all Mosets extensions. Mosets Tree 2.1 is first stable release from us that is released under GNU GPL license. In effect this means that our users can install and use Mosets Tree 2.1 without any site or domain restriction that exists in previous license agreement. This gives you the same freedom you've known and love from Joomla.

This also means that we need to change our business model from selling licenses to selling site subscriptions. So what's a site subscription? A site subscription gives you access to 2 services - download and support. The support is site specific, which means it will be rendered to the registered site. As per the license, you can install and use Mosets Tree 2.1 on multiple sites, but our support will be rendered to the site that you registered in your subscription. If you require support on another site, a new site subscription is required.

For users who have purchased Mosets extension before this change, your license agreement remains the same. Mosets Tree 1.0, 1.5, 2.0 and Hot Property 0.98 continues to have the same license terms when you first purchase them. What has changed is your access to the download section of your account. You need to have an active subscription to download files and updates to Mosets extensions. If you have an expired subscription, you need to renew to continue receiving updates.

The change in our business model effectively means our current and future users will receive cost savings up to thousands of dollar. This is especially true for many of our customers who implement Joomla websites for their clients.

With this change, we've rolled an update to users' My Account to apply the 12 months limit. This currently applies to Mosets Tree users' access to the download section only. Hot Property users is not applicable until at least 1.0 stable is released. For Mosets Tree users, this means you are able to download updates within the first 12 months from the date of your subscription. Mosets Tree users who purchase more than 12 months ago, you need to renew your subscription for another 12 months in order to download and receive updates from your account.

All our users will continue to have priority access to our forum and access to Priority Support regardless of the date of their purchase or subscription.

Last but not not least, thank you for being our valued customers. We appreciate your trust and confidence in us. We will continue to work to keep giving you the best service and products possible.

As usual, let me know if you have any questions or feedback on this. I can be contacted at http://www.mosets.com/contact.

- Lee Cher Yeong